S H I P P I N G + R E T U R N S

DOMESTIC ORDERS

Loui offers domestic shipping through USPS First Class Package or Priority Mail. You will receive a delivery notification and USPS tracking number after your package has been sent. Standard orders ship within 2 to 3 business days from the time you place your order.

While we will make every effort to ensure the timely arrival of your item, delivery dates are not guaranteed. Loui is not responsible and cannot be held liable for any packages that have been lost or stolen in transit. Shipping does not include insurance.

INTERNATIONAL ORDERS

Loui offers USPS First Class International, Priority Mail Express International or Priority Mail International shipping for overseas orders. Just select international shipping at checkout. Please be advised that international shipping times usually average 6-14 days, but can take up to 6-8 weeks or longer (due to Covid) in transit. Customers are responsible for all duties, fees and / or taxes upon arrival.

When ordering internationally, please be aware that pacifier safety testing standards vary between countries globally. Loui pacifiers have been tested for compliance with US CPSC regulation. By placing an order outside of the US, you acknowledge and accept that the product has not been tested specifically for your region. 

While we will make every effort to ensure the timely arrival of your item, delivery dates are not guaranteed. Loui is not responsible and cannot be held liable for any packages that have been lost or stolen in transit. Shipping does not include insurance.

DAMAGED ITEMS

While we do our absolute best to ensure your order is carefully packaged and protected for shipping, occasionally, things go awry. Please email us  at hello@louibaby.com right away if your order arrives damaged. 

RETURNS + EXCHANGES

Unfortunately, due to safety and hygiene reasons, we are unable to accept returns or exchanges.

That said, we want you to be happy. Please feel free to email us at hello@louibaby.com if you have any questions or concerns about your order. We'll do everything we can to make it right. 

CURRENCIES

Please be mindful that all prices on our site are listed in US Dollars. If you are purchasing outside of the US, you will be charged the USD equivalent of the price in your local currency (subject to daily exchange rates and the fees / exchange rate your bank or credit card will charge).